Building relationships with the people we serve

Ever wonder how new homes, cabins or businesses get connected to our natural gas system? 

SaskEnergy’s Customer Connect Technicians (CCTs) are instrumental to this process. 

Adam Colvine works as a CCT in Saskatoon and the surrounding rural area. He personally sees customers’ connection process through from start to finish, to make it as easy as possible to get service. 

“A highlight of the job is getting to know people, and hearing their stories of how and why they’re building their dream home or cabin. I like being a part of figuring out the best solutions that will help them realize their vision,” says Adam. 

He also works with home developers large and small — customers who are connecting to our distribution system on a repeat basis. 

“Our family-owned company builds about a half dozen houses per year in Saskatoon,” says Stephanie Baliski of Capilano Developments in Saskatoon. 

“Having the same technician, Adam, respond to our last few requests for gas service, we’ve built a rapport and getting a new gas meter is a smooth process. Adam makes my job a lot easier by being organized and letting me know what’s going to happen and when.” 

Outside of Saskatoon, SaskEnergy also has CCTs working in Regina, Yorkton, North Battleford and Melfort.

“From what I’ve experienced, customers like having that same person they are used to talking with and have established a working relationship with,” says Adam. “This helps both of us know what is expected, to make the process easier.”

After a customer applies online, Adam meets them on site of their home or business. 

He finds out where the customer would like their service installed and meter mounted. He then locates the main gas line and determines the best route for the new gas line connection. 

At this initial site visit — which typically lasts two to four hours — the customer fills out and signs all necessary forms. Adam then prepares a quote for service.

The customer connect process takes anywhere from two to six weeks, from application through to turning on the gas. Part of Adam’s job is keeping the customer informed throughout the process, so they know what to expect and when. This includes when construction is going to take place and when the meter will be installed.

Adam joined SaskEnergy after two decades as a plumber and HVAC technician. 

“At SaskEnergy, I like getting to deal with customers firsthand. I also enjoy being a part of a team that’s so knowledgeable and helpful,” says Adam.